Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

"Due to the nature of skincare and beauty products, we only accept returns on items that are unopened and unused in their original packaging. Returns must be requested within 30 days of delivery."

To start a return, you can contact us at auroradawnskin@gmail.com. Please note that returns will need to be sent to the following address: 207 McGraw Road, Bains Corner, NB, Canada, E5R 0A5

If your return is accepted, "Customers are responsible for the cost of return shipping. We do not provide prepaid return shipping labels. Please ship your return to the following address: 207 McGraw Road, Bains Corner, NB, Canada, E5R 0A5. We recommend using a trackable shipping method, as we are not responsible for items lost in transit."



You can always contact us for any return question at auroradawnskin@gmail.com.

The following items are not eligible for return:

  • Opened or used products
  • Items not in their original packaging
  • Sale or discounted items (final sale)
  • Gift cards
  • Items returned after the 30-day window"

Damages and issues

Please  inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include a photo of the damaged or incorrect item when contacting us at auroradawnskin@gmail.com We will arrange a replacement or full refund at no additional cost to you.

Exchanges 

"We do not offer direct exchanges. If you would like a different product, please return your unopened item within 30 days for a refund and place a new order for the item you'd like."

 

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auroradawnskin@gmail.com.